How Can We Help?

Find answers to common questions or reach out to our support team.

Frequently Asked Questions

How does virtual try-on work?

Curate uses advanced AI technology to analyze your photo and the clothing item you want to try on. Our system then generates a realistic image showing how the garment would look on you, preserving your pose, body shape, and surroundings.

What kind of photo should I upload?

For best results, upload a clear, well-lit, full-body photo where you're facing the camera. Avoid photos with multiple people, heavy filters, or obscured body parts. A simple background works best.

How accurate are the try-on results?

Our AI provides highly realistic visualizations, but results are approximations. Factors like lighting, photo quality, and garment type can affect accuracy. We recommend using try-on as a helpful guide alongside product descriptions and size charts.

Is my photo data secure?

Yes, we take your privacy seriously. Your photos are encrypted during transmission and storage. We never sell or share your photos with third parties for advertising. You can delete your photos at any time from your account settings.

Which websites does the Chrome extension work on?

The Curate Chrome extension works on most major e-commerce websites. When you visit a product page with clothing, you'll see a 'Try On with Curate' button appear. If it doesn't appear on a specific site, please let us know!

How do I delete my account?

You can delete your account from the app settings. Go to Profile → Settings → Delete Account. This will permanently remove your account and all associated data, including any photos you've uploaded.

Why isn't my try-on working?

Common issues include: poor photo quality, unsupported clothing types (like accessories or shoes), or temporary server issues. Try uploading a clearer photo or wait a few minutes and try again. If problems persist, contact support.

Can I try on multiple items together?

Currently, you can try on one item at a time. We're working on features to combine multiple items into complete outfits. Stay tuned for updates!

Still Have Questions?

Our support team is here to help. Reach out and we'll get back to you as soon as possible.

Contact Support